Shipping

Where can I purchase your products?

You can purchase our products directly from our website eatexkitchen.com, or via our partners on Amazon, Walmart, Home Depot, Wayfair, and Michaels. :contentReference[oaicite:1]{index=1}

What areas do you ship to?

We ship worldwide with no regional, state, or country restrictions. :contentReference[oaicite:2]{index=2}

How long does it take to process my order?

Orders are processed within 24 hours. Orders placed after 2 PM may be processed on the next business day. :contentReference[oaicite:3]{index=3}

What are the shipping options and delivery times?

We offer standard (2–4 business days) and expedited shipping (same-day or next-day, where available). :contentReference[oaicite:4]{index=4}

How much does shipping cost?

We offer free shipping on eligible orders. For non-eligible orders, rates are calculated based on weight and destination. :contentReference[oaicite:5]{index=5}

Can I track my order?

Yes — once your order ships, you will receive tracking information via email, SMS, and your account dashboard. :contentReference[oaicite:6]{index=6}

Do you ship to P.O. boxes?

No — we currently do not ship to P.O. boxes. :contentReference[oaicite:7]{index=7}

What do I do if my package is lost, delayed, or damaged?

If your package is delayed, lost, or arrives damaged, please take photos (if damaged) and contact our Customer Service at cs@eatexkitchen.com for assistance. :contentReference[oaicite:8]{index=8}

Returns

What is your return policy?

We accept returns on **unopened, unused** items in their original packaging within **60 days** of purchase. :contentReference[oaicite:9]{index=9}

How do I initiate a return?

To start a return, email us at cs@eatexkitchen.com. After approval, we’ll provide instructions on where to send your return. :contentReference[oaicite:10]{index=10}

Is there a restocking fee?

No — we do not charge a restocking fee for returns made within the 60-day window. :contentReference[oaicite:11]{index=11}

Can I return sale items or gift cards?

No — sale items and gift cards are final sale and cannot be returned. :contentReference[oaicite:12]{index=12}

What if I received a defective or incorrect item?

If your item is defective or incorrect, contact us immediately. We will send a free return shipping label and offer you either a replacement or a refund. :contentReference[oaicite:13]{index=13}

Do you offer exchanges?

Yes — if your return is eligible, you can request an exchange. Just tell us when you start your return. :contentReference[oaicite:14]{index=14}

Will I get a refund?

Refunds are issued back to the original payment method once we receive and inspect your returned item. :contentReference[oaicite:15]{index=15}

What if I haven't received my refund?

Refunds typically process in 5–7 business days. If you don’t see it after that, check with your bank, then contact us at cs@eatexkitchen.com. :contentReference[oaicite:16]{index=16}

What about EU customers and the 14-day “cooling-off” period?

If you're in the EU, you may cancel your order within 14 days of receipt (unused items only) under EU Consumer Rights Directive. :contentReference[oaicite:17]{index=17}

Need More Help?

If you didn’t find the answer you were looking for, feel free to contact us or email our support team at cs@eatexkitchen.com.