Shipping Policy

Processing & Shipping Times

• Orders are processed within 1-2 business days (excluding weekends and holidays).
• Once shipped, delivery times vary based on location:
  • Standard Shipping (5-7 business days)
  • Expedited Shipping (2-3 business days)
  • International Shipping (7-14 business days)

Shipping Rates

• Free standard shipping on all U.S. orders over $50.
• Orders under $50 will have a flat shipping fee calculated at checkout.
• Expedited and international shipping rates vary based on destination and will be shown at checkout.

Tracking Your Order

• Once your order ships, you will receive a confirmation email with tracking details.
• You can track your order using the link provided in the email.

International Shipping

• We ship internationally to select countries.
• Customers are responsible for any customs duties, taxes, or fees imposed by their country.

Shipping Delays

• While we strive to deliver orders on time, delays may occur due to unforeseen circumstances such as weather, carrier issues, or high order volume.
• If your order is delayed, please contact our support team for assistance.

Lost or Damaged Packages

• If your package is lost or arrives damaged, please reach out to us within 7 days of delivery.
• We will work with the carrier to resolve the issue and, if necessary, send a replacement.

Contact Us

For any shipping-related questions, reach out to our support team at cs@eatexkitchen.com.